Contact and help
Questions about your account, plans or invoices? Write to us: real people answer.
Write to us
Use the email address shown in the privacy policy.
We answer within two working days, Monday to Friday. Please write from your account's email address so we can find it.
Who we are
VAT ID 1817381103
Common questions
Where do I find my invoices?
In Billing, open the management of your subscription: there you can see and download every invoice and change your payment method.
Can I change plan or switch between monthly and yearly?
Yes, from Billing at any time. The difference is worked out to the day.
How do I cancel?
From Billing, by managing your subscription. The plan stays active until the end of the period already paid, and your codes keep working afterwards.
Can I get my money back?
Yes: within 14 days of your first payment, and of a yearly renewal, we refund you in full. See the refund policy for the details.
How do I change my email address or password?
From the Account page. A new email address has to be confirmed through the link we send to it.
I've lost access to my authenticator app
Sign in with one of the recovery codes you saved when you turned on two-factor authentication. If you've lost those too, write to us from your account's email address.
How do I download or delete my data?
From the Account page: “Export your data” downloads everything as a file, and “Delete account” removes codes, statistics and files immediately and ends any subscription.